Terms and conditions

By accessing or using this website, submitting an inquiry, requesting an appointment, registering interest in VFWC services, or otherwise engaging with VFWC, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use the website or its services.

1. About Veterans Future Wellness Center

Veterans Future Wellness Center is a private, independent healthcare and care-coordination organization focused on supporting U.S. veterans residing outside the territorial United States.

VFWC may provide or coordinate services including, but not limited to:

Mental health and behavioral health services
Physical therapy and rehabilitation
Chronic pain management
Wellness and recovery services
Substance-use-related support
Primary or general medical services
Care coordination and case management
Healthcare navigation
Telehealth services, where legally and clinically appropriate
VA Foreign Medical Program (“VA FMP”) navigation and documentation support
Administrative assistance related to healthcare claims
Educational and wellness resources

Certain medical equipment, therapeutic products, or other products that may become available through an eCommerce offering

The availability of any particular service depends on applicable law, licensing requirements, provider availability, clinical appropriateness, operational readiness, payer requirements, and VFWC policies.

2. No Affiliation With the U.S. Department of Veterans Affairs

Veterans Future Wellness Center is not a government agency and is not owned, operated, endorsed, authorized, or affiliated with the U.S. Department of Veterans Affairs (“VA”), the VA Foreign Medical Program (“FMP”), or any other agency or instrumentality of the United States government.

References to the VA, VA FMP, veterans’ benefits, or related programs on this website are provided for informational and administrative purposes only.

VFWC does not control VA eligibility determinations, benefit decisions, claim processing, reimbursement decisions, or payment timelines.

3. VA Foreign Medical Program

VFWC may assist eligible veterans with administrative aspects of the VA Foreign Medical Program, including document organization, claim preparation, submission support, follow-up, and related navigation services where authorized.

However:

VFWC does not determine whether a veteran qualifies for VA FMP.

VFWC does not determine whether a medical condition is service-connected.

VFWC does not determine whether a particular treatment, service, appointment, or product is reimbursable.

VFWC cannot guarantee VA approval of a claim.

VFWC cannot guarantee reimbursement.

VFWC cannot guarantee that a claim will be approved on its first submission.

VFWC cannot guarantee a specific reimbursement amount or processing time.

Any reimbursement remains subject to VA rules, eligibility requirements, documentation, medical necessity, applicable billing requirements, and the VA’s independent determination.

Any information provided by VFWC regarding potential VA FMP reimbursement is informational and should not be interpreted as a guarantee of coverage or payment.

4. Eligibility and Client Information

You agree to provide accurate, complete, and current information when communicating with VFWC or requesting services.

This may include:

Your legal name and contact information
Veteran identification or eligibility information
VA FMP information
Service-connected disability information
Medical history and relevant health information
Medication information
Treatment history
Provider information
Insurance or payer information
Documentation requested for care coordination or claims support

You are responsible for notifying VFWC of material changes to your eligibility, medical information, contact information, or other information relevant to your services.

VFWC may rely on information provided by you when coordinating services or preparing administrative documentation.

5. Healthcare Services

Healthcare services are provided only when clinically appropriate and by appropriately qualified and licensed professionals, subject to applicable laws and regulations.

The availability of a specific treatment or modality is not guaranteed.

Treatment decisions are based on individual clinical circumstances and may differ from information presented on the website.

Information published on the website is not a substitute for an examination, diagnosis, treatment plan, or professional medical advice from an appropriately qualified healthcare professional.

No information on this website should be interpreted as creating a physician-patient, therapist-patient, or other healthcare-provider relationship merely because you access or read the website.

A provider-client relationship is established only when VFWC or an affiliated healthcare provider formally accepts you for services in accordance with applicable policies and procedures.

6. Individualized Treatment Plans

Where applicable, VFWC may develop or coordinate an Individualized Medical Treatment Plan (“IMTP”) or similar individualized care plan.

An IMTP is based on the individual’s clinical circumstances and may include multiple healthcare or wellness services.

The inclusion of a service in an IMTP does not automatically establish that the service is covered or reimbursable by the VA FMP.

Services obtained outside an approved treatment plan, without required authorization, or for conditions not covered under the applicable VA determination may not be reimbursable and may remain the individual’s financial responsibility.

7. Telehealth

VFWC may offer or coordinate telehealth services where permitted by applicable law, provider licensure, clinical appropriateness, technology availability, privacy requirements, and payer rules.

Telehealth availability may vary depending on your location.

You understand that telehealth has limitations, including possible technical interruptions, connectivity problems, limitations associated with remote assessment, and circumstances in which an in-person examination may be necessary.

VFWC may determine that an in-person evaluation or alternative form of care is more appropriate.

8. Emergency Medical Situations

VFWC does not provide emergency medical services.

If you are experiencing a medical emergency, serious injury, suicidal crisis, or other situation requiring immediate assistance, contact the appropriate local emergency medical service or proceed to the nearest emergency department.

Do not rely on this website, email, telephone messages, appointment requests, or VFWC administrative communications for emergency assistance.

VFWC is not responsible for delays or outcomes resulting from a person’s failure to obtain appropriate emergency medical care.

9. Appointments and Scheduling

Appointment availability is subject to provider availability, clinical appropriateness, location, licensing requirements, operational capacity, and applicable payer requirements.

Submitting an appointment request does not guarantee that an appointment will be scheduled.

VFWC may reschedule, modify, or cancel an appointment when reasonably necessary.

Clients are expected to attend scheduled appointments or provide reasonable notice when they are unable to attend.

Repeated missed appointments, late cancellations, or failure to provide required information may affect future scheduling or service availability.

10. Fees, Payments, and Financial Responsibility

VFWC may seek reimbursement from applicable third-party payers or programs, including the VA FMP, where appropriate.

However, reimbursement is never guaranteed unless expressly confirmed in a separate written agreement.

You may remain financially responsible for services, products, appointments, or other expenses that are:

Not covered by the applicable payer;

Not medically necessary;

Not related to an eligible service-connected condition;

Outside an approved treatment plan;

Obtained without required authorization;

Denied or partially reimbursed by the applicable payer;

Provided by a third-party provider;

Otherwise excluded under applicable rules or agreements.

Any specific pricing, payment, reimbursement, or financial arrangement may be governed by a separate written agreement or applicable VFWC policy.

11. Products and eCommerce

If VFWC offers medical equipment, therapeutic products, wellness products, or other items through an online store, additional terms may apply to those purchases.

Product availability, pricing, shipping, returns, warranties, eligibility, and reimbursement guidance may be subject to separate policies.

The purchase of a product does not guarantee reimbursement by the VA, VA FMP, insurance provider, or any other third party.

Any reimbursement remains subject to the applicable payer’s independent determination.

12. Third-Party Providers

VFWC may coordinate care with independent healthcare professionals, clinics, hospitals, therapists, suppliers, or other third-party organizations.

Third-party providers may have their own:

Terms and conditions;

Privacy policies;

Clinical policies;

Cancellation policies;

Fees;

Licensing requirements;

Payment requirements.

VFWC does not assume responsibility for services independently provided by third parties beyond the responsibilities expressly agreed to by VFWC.

13. Website Information

We make reasonable efforts to maintain accurate and useful information on the website. However, website content may change and may not always reflect the most current availability of services, providers, programs, pricing, or regulatory requirements.

Certain services described on the website may be planned, under development, subject to funding, subject to licensing or regulatory approval, or dependent on provider and operational availability.

Accordingly, website content should not be interpreted as a guarantee that any particular service will be available at any particular time.

14. No Guarantee of Treatment Outcomes

Healthcare outcomes vary between individuals.

VFWC does not guarantee:

A specific medical result;

Improvement of symptoms;

Recovery from a condition;

Elimination of pain;

A particular mental health outcome;

Successful rehabilitation;

Successful VA reimbursement;

Successful claims or appeals.

Treatment recommendations are individualized and may change based on clinical findings and circumstances.

15. User Responsibilities

When using the website or engaging with VFWC, you agree to:

Provide truthful and accurate information;

Avoid submitting fraudulent or misleading information;

Respect VFWC personnel and healthcare providers;

Follow applicable healthcare and safety instructions;

Maintain the confidentiality of your account credentials, where applicable;

Avoid unauthorized access to website systems;

Avoid interfering with the operation or security of the website;

Comply with applicable laws and regulations.

You are responsible for information submitted through forms, emails, appointment requests, or other communication channels.

16. Prohibited Use

You may not use the website to:

Violate applicable laws or regulations;

Submit fraudulent information or documents;

Impersonate another person;

Attempt to gain unauthorized access to VFWC systems;

Introduce malicious software or code;

Interfere with website functionality;

Collect or misuse information belonging to other users;

Misrepresent an affiliation with VFWC or the U.S. government;

Use website content for unlawful purposes.

VFWC reserves the right to restrict or terminate access to the website where reasonably necessary to protect the organization, its users, providers, systems, or legal interests.

17. Intellectual Property

Unless otherwise stated, website content—including text, graphics, logos, photographs, branding, designs, videos, documents, and other materials—is owned by or licensed to Veterans Future Wellness Center and is protected by applicable intellectual property laws.

You may view and use the website for personal and lawful purposes.

You may not reproduce, modify, distribute, republish, sell, create derivative works from, or commercially exploit website content without prior written permission from VFWC or the applicable rights holder.

18. Privacy

Your use of the website may involve the collection and processing of personal information.

VFWC’s handling of personal information is governed by its applicable Privacy Policy and other privacy notices.

By using the website or submitting information, you acknowledge that information may need to be collected and processed for purposes including responding to inquiries, coordinating services, communicating with you, maintaining records, and performing administrative functions.

Where healthcare information is involved, additional privacy and confidentiality requirements may apply depending on the nature of the service, provider, location, and applicable law.

19. Communications

When you provide contact information to VFWC, you authorize VFWC to contact you regarding your inquiry, requested services, appointments, administrative matters, care coordination, or other relevant communications.

Communication may occur by telephone, email, text message, online platforms, or other methods reasonably necessary to provide or coordinate services.

You are responsible for ensuring that the contact information you provide is accurate.

20. Website Links and Third-Party Websites

The website may contain links to third-party websites, services, healthcare providers, organizations, or resources.

These links are provided for convenience and informational purposes.

VFWC does not necessarily control, endorse, or guarantee the accuracy, availability, security, or practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

VFWC does not warrant that:

The website will always be available;

The website will be uninterrupted or error-free;

Website information will always be complete or current;

The website will be free from viruses or other harmful components;

Any particular service or provider will be available;

Any particular VA FMP claim will be approved;

Any particular treatment will produce a specific result.

Nothing in these Terms excludes any warranty or legal protection that cannot lawfully be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Veterans Future Wellness Center and its officers, directors, employees, contractors, affiliates, and representatives shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website or services, including losses resulting from:

Website interruptions;

Reliance on website information;

Third-party services;

VA eligibility or reimbursement determinations;

Claim denials or delays;

Changes in applicable laws or regulations;

Unauthorized access or security incidents beyond VFWC’s reasonable control;

Failure to obtain emergency medical care;

Services provided independently by third-party providers.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

23. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Veterans Future Wellness Center, its affiliates, officers, directors, employees, contractors, providers, and representatives from claims, liabilities, damages, losses, costs, and reasonable legal expenses arising from or related to:

Your violation of these Terms;

Your misuse of the website or services;

Information or documents you knowingly provide that are false, misleading, or incomplete;

Your violation of applicable law;

Unauthorized use of your account or credentials;

Disputes concerning VA eligibility, benefits, reimbursement, or claims where VFWC is not the decision-making authority.